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Frequently Asked Questions

What are the new features of the CHAX® Version 8.0 software?

Users, of previous versions of the CHAX® software, will marvel at the improvements of both usability and functionality of the CHAX® Version 8.0. Such as an improved user interface, and multi-user capability, even on networks. An introduction to some of the new features is available at the following link click here.

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What is the current version and build of the CHAX® software?

To view the current version and build of the CHAX® software click here.

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I have an old version of the software how do I update it to the current version?

To upgrade to CHAX® Version 8.0 from an earlier CHAX® Version 8.0 Build, contact Customer Service [email protected]. You will receive download instructions by return email. The upgrade requires the serial number displayed on your CD, invoice or software/license agreement, to be installed onto your system

For versions earlier than 8 you should order an upgrade from the CHAX online store

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What are the default username and password for the CHAX® software ?

The default username for the CHAX® software is Admin, and the password is Masteradmin (Note: The user name and password are not case sensitive).

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What does an individual CHAX® check sheet look like, and what is each section of the sheet used for?

Each check sheet has three different portions, and each portion is perforated. The top portion would be the conformation of the check, that the merchant would send back to their customer. The middle portion is the actual check, the merchant would take to the bank to deposit. The lower portion would be the file copy of the conformation that the merchant would keep for their own records (For a display of a sample check click here).

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How do I enter a new payee (my company's) information?

After you have initially logged into the system, click on the payee button in your toolbar. Next, click on the 'Add New' button. This will now take you to the field where you can enter your company's information starting with your company's name. Then tab and enter your company's address, and tab once more to enter the company phone number. After, you have entered your company's phone number, click on the 'Complete Update/Add' button. You will now see your company added to the list of company's available to be selected as a payee. Now, click on exit, and you will see a program box appear, that states: “Do you want to make (your company) the new default payee”. Select yes to make the company just entered the default payee otherwise select no. You will now be taken back to the "Enter Check Information" screen.

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Where do I add a new user, change a password, or select rights for a user ?

To add a new user, password and/or select rights for a new/existing user, log into the CHAX® software, which will then take you to the "Enter Check Information" screen. Then click on the 'Maintain Password' button on the toolbar. This will now take you to the 'Security Permissions' screen. Now, click on the 'Add New User' button. Next, enter the User ID for the new user, then hit tab and enter the new users name. Once you have done this, click on the 'Continue' button. Now, enter the users password and then hit tab and re-enter the password. To the right of that field you will you see the 'Permission List'. Click in each box, you would like the user to have the rights to. If, you select "Supervisory" the user will have the all rights to the software and you will not need to select each of the other boxes.

If, you would like to change the password for an existing user, click on the 'Maintain Password' button on the toolbar. This will now take you to the 'Security Permissions' screen. Left click on the user from the list of users under the 'Supervisory Function' field. Then, click on the 'Update User' button. Now enter the new password for the user and then hit tab and re-enter the password. Next, click on the 'Complete Update' button and you have now changed the password for that user.

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Why do I have to enter a check number before I enter my check information?

Before, you enter the check information for a check or select a payer, you will notice that a dialog box will appear stating that you must enter a check number before you are able to enter check information or select a payer. This is a new feature for the software, created to add additional security to the software. Due, to the fact, that users reported incidents that they forgot to enter a check number for a check and in turn had their checks returned from the bank.

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When I enter a check using the simple/phone option the final character of the MICR line is cropped off, is there a fix for this?

Yes, there is an patch update available to fix this problem. Update to the latest build

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When entering names to search for previous Payers the search goes to end of list immediately.

The names entry is case sensitive. Enter starting with capital letter

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How frequently should I back up my CHAX® system files?

This varies, depending on how often you use the software. However, we recommend at least once a week, especially before you make any significant system or network changes.

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